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7 major factors that influence user experience

Welcome to this article on website user experience! In today's digital world, a website's success is largely dependent on how well it provides a positive user experience.

User experience, or UX, refers to the overall experience a user has while interacting with a website. It encompasses various aspects of website design and functionality, such as ease of navigation, speed, accessibility, and visual appeal.

In this article, I will explore the importance of website user experience, as well as tips and strategies for improving it. So let's dive in!

What does user experience mean?

User experience (UX) refers to the overall experience a user has while interacting with a product or service, including a website, mobile app, or physical product. It encompasses all aspects of the user's interaction with the product, including design, usability, accessibility, and the emotional response to the product.

The goal of a good user experience is to create a positive, intuitive, and enjoyable interaction that meets the user's needs and expectations. A positive user experience can lead to increased engagement, customer loyalty, and improved business performance.

Factors that influence website user experience 

#1 Usefulness

The usefulness of a website is perhaps the most important factor to consider when designing a website. If your website doesn't provide any value to your target audience, they are unlikely to stick around for long. To make sure your website is useful, consider the following:

  • Identify your target audience and their needs: Who is your website for, and what are their goals or pain points? Understanding your audience will help you create a Website that meets their needs.

  • Provide solutions to meet those needs: Once you've identified your target audience's needs, create content and features that address those needs. This could include informational articles, tutorials, interactive tools, or product pages.

  • Offer clear and easy-to-use navigation: Make sure your website's navigation is easy to use and allows users to quickly find the information they are looking for. Consider organizing your content into categories and subcategories and using descriptive labels for menu items.

  • Provide helpful and relevant content: Make sure your content is relevant to your target audience and provides value. Use clear and concise language and avoid jargon or technical terms that your audience might not understand.

#2 Accessible

Accessibility refers to designing your website in a way that makes it usable for people with disabilities. This includes people with visual, auditory, or motor impairments. To ensure your website is accessible, consider the following:

  • Use clear and easy-to-read fonts: Choose fonts that are easy to read, especially for people with visual impairments. Avoid using fonts that are too small or fancy, as they can be difficult to read.

  • Provide alternative text for images: For users who are visually impaired, including alternative text for images can help them understand the content of the image. This text should be descriptive and provide information about the image.

  • Include closed captions for videos: For users who are deaf or hard of hearing, closed captions can help them understand the content of videos. Make sure your videos include accurate captions that are synced with the audio.

  • Allow keyboard navigation: Some users may have difficulty using a mouse or touchpad. Make sure your website allows for keyboard navigation so that users can easily move between links and menu items.

  • Make sure the website is compatible with screen readers: Screen readers are software programs that read the content of a website aloud for users who are blind or visually impaired. Make sure your website is compatible with screen readers and uses standard HTML code.

#3 Findable

Findability refers to how easy it is for users to find your website and its content through search engines or other means. To ensure your website is findable, consider the following:

  • Optimize your website for search engines: Use keywords that are relevant to your content and audience, and make sure your website's code is optimized for search engines.

  • Use descriptive titles and meta descriptions: Titles and meta descriptions are the first thing users see in search engine results. Use descriptive titles and meta descriptions to entice users to click on your website.

  • Include a sitemap: A sitemap is a page that lists all the pages on your website. Including a sitemap can make it easier for search engines to find and index your pages.

  • Use internal linking: Internal linking refers to linking to other pages on your website. This can help users navigate your website and can also help search engines understand the structure of your website.

  • Promote your website: Use social media, email marketing, or other means to promote your website and attract new users.

4. Credible

Credibility refers to how trustworthy and reliable your website appears to users. To ensure your website is credible, consider the following:

Use a professional design: A well-designed website can make your website appear more trustworthy and reliable. A poorly designed website, on the other hand, can have the opposite effect. Make sure your website has a professional look and feel, and is easy to navigate.

Provide accurate and up-to-date information: Make sure the information on your website is accurate, up-to-date, and well-researched. This includes everything from product descriptions to company information.

Include social proof: Social proof can be a powerful tool for building credibility. Include testimonials, reviews, or other forms of social proof on your website to show potential customers that your product or service is trustworthy.

5. Valuable

The value of your website is determined by how much users can benefit from it. Here are a few ways to ensure your website provides value:

Understand your audience: The key to providing value is to understand your audience's needs and interests. Conduct market research to determine what your target audience is looking for and tailor your website accordingly.

Provide useful information: Make sure your website provides useful information that helps users solve their problems or answer their questions. This can include anything from product information to industry news.

Offer unique features or tools: Providing unique features or tools can set your website apart from the competition and provide additional value to users. Examples include calculators, comparison tools, or interactive quizzes.

6. Desirable

Desirability is a factor that is often overlooked, but it is equally important as the other aspects of user experience. A website that is aesthetically pleasing and visually appealing can help attract and retain users. Here are a few ways to make your website more desirable:

Use high-quality visuals: Make sure your website has high-quality visuals, including images and videos. This can help make your website more engaging and appealing to users.

Use a consistent design: Consistency is key when it comes to making your website desirable. Use consistent colors, fonts, and layouts throughout your website to create a cohesive and visually appealing design.

Include interactive elements: Interactive elements, such as animations or scrolling effects, can make your website more engaging and visually appealing.

7. Usable

Usability refers to how easy it is for users to navigate and use your website. Here are a few ways to improve usability:

Keep it simple: Avoid cluttering your website with too much information or too many elements. Keep your design simple and easy to navigate.

Make it mobile-friendly: With more and more users accessing the web on their mobile devices, it's important to make sure your website is mobile-friendly. This means ensuring your website is responsive and can be easily viewed on smaller screens.

Provide clear navigation: Make sure your website's navigation is clear and easy to use. Use labels that accurately describe the content on each page and provide clear links to other areas of your website.

How to improve website user experience?

#1 Use Images Wisely

Use high-quality images that are relevant to the content and purpose of the website to enhance user engagement.

#2 Add Headings and Bullet Points

Break up content into sections with descriptive headings and use bullet points to make the content easier to read and digest.

#3 Make Responsive and Mobile-Friendly Website

Optimize your website design and layout to ensure it is responsive and can be easily accessed on mobile devices.

#4 Ensure Enough White Space

Provide enough white space between elements to improve readability and make the website visually appealing.

#5 Use Appealing Call to Action

Use clear and concise calls to action (CTAs) to encourage users to take the desired action on the website.

#6 Optimize Website Performance

Ensure your website loads quickly and efficiently to provide a seamless user experience.

#7 Fix 404 Pages

Regularly check for broken links and fix 404 pages to improve website usability.

#8 Improve Navigation and Menus

Simplify website navigation and menus to make it easier for users to find what they're looking for.

#9 Use Hyperlink Differentiation

Make links stand out by using a different color, underlining them, or adding bold text to improve website usability.

#10 Use A/B Testing

Conduct A/B testing to determine which website design, layout, and content elements work best to improve user experience.


In conclusion, website user experience is a critical aspect of website design and functionality. A positive user experience can lead to increased engagement, customer loyalty, and improved business performance. By implementing the tips and strategies outlined in this article, you can improve your website's usability, accessibility, and overall appeal, and ultimately provide a better experience for your users.

Remember to prioritize your users' needs and expectations, and continuously evaluate and improve your website's user experience to stay ahead of the curve. With these tips in mind, you can create a Website that provides a seamless and enjoyable experience for your users.

Frequently asked questions 

Q: What is the importance of website user experience?

A: Website user experience is important for several reasons, including:

  • Improved customer satisfaction: A positive user experience can lead to increased satisfaction among website visitors.

  • Increased engagement: A good user experience can encourage visitors to spend more time on your website and engage with your content.

  • Better business performance: A positive user experience can lead to increased conversion rates, sales, and customer loyalty.

  • Improved search engine rankings: Search engines such as Google prioritize websites with good user experiences, which can lead to better rankings and increased visibility.

Q: What are some common elements of good website user experience?

A: Some common elements of good website user experience include:

  • Fast loading times

  • Easy navigation and site structure

  • Clear calls to action

  • high-quality content

  • Mobile responsiveness

  • Engaging visuals

  • Accessibility for all users, including those with disabilities

Q: How can I make my website more mobile-friendly?

A: To make your website more mobile-friendly, consider the following tips:

  • Use a responsive design that adjusts to different screen sizes

  • Ensure that your website's font sizes and buttons are large enough for easy tapping on a mobile device

  • Avoid using pop-ups or other elements that can interfere with mobile browsing

  • Optimize your images and other media for faster loading times on mobile devices

  • Use mobile-friendly menus and navigation structures

Q: What is A/B testing, and how can it improve my website's user experience?

A: A/B testing is the process of comparing two different versions of a website or page to see which performs better in terms of user engagement, conversions, or other key metrics. By conducting A/B testing, you can identify areas of your website that could benefit from improvements and optimize them for a better user experience.

Q: How can I improve website accessibility for users with disabilities?

A: To improve website accessibility for users with disabilities, consider the following tips:

  • Use alt text to describe images and other media for users who are visually impaired

  • Provide closed captions or transcripts for video content

  • Ensure that all forms and interactive elements are fully accessible with a keyboard or other assistive technology

  • Use high-contrast color schemes and readable font sizes for users with visual impairments

  • Provide clear instructions and feedback for all actions and processes on your website

Q: What are some common mistakes to avoid in website user experience design?

A: Some common mistakes to avoid in website user experience design include:

  • Overloading your website with too much content or too many design elements

  • Neglecting to optimize your website for mobile devices

  • Using unclear or ambiguous language in your website's copy

  • Hiding important information or actions behind too many clicks or pages

  • Failing to provide clear calls to action or instructions for users

Q: How can I improve website loading times for a better user experience?

A: To improve website loading times, consider the following tips:

  • Use compressed images and other media to reduce file sizes

  • Minimize the use of unnecessary scripts and plugins

  • Optimize your website's code for faster loading times

  • Use a content delivery network (CDN) to distribute content and reduce server load

  • Choose a quality hosting provider with fast servers and reliable uptime

Q: What is the impact of website design on user experience?

A: Website design can have a significant impact on user experience. A well-designed website can make it easier for users to navigate and find the information they need, as well as create a positive emotional response that encourages engagement and loyalty. On the other hand, a poorly designed website can frustrate users, drive them away, and harm your brand's reputation.

Tarikul islam

About Torikul islam

Torikul islam is a professional web developer and affiliate marketer. Join Torikul to learn how to start a website and operate it well. He started his Web Developement career from Bangladesh Association of Software and Information (BASIS) in 2015. Later he continiued his journey to expanding knowledge and sharing it with others.

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