Discover The Top 15 UX Testing Tools in 2023

Meta Description: Unearth the secret to a successful website with our handpicked list of 15 top-notch UX testing tools. Improve user experience and boost engagement, all in one go!

Introduction: Every second matters when it comes to website user experience. With over a billion websites on the internet, the competition is fierce, and the user's demand for smooth, engaging experiences is at an all-time high. So how do you ensure your website stands out from the crowd? How do you make sure your users are not just satisfied, but delighted? The answer lies in effective UX testing, a crucial aspect of website design that's often overlooked.

List of UX Testing Tools:

1. UserTesting - Get real-time feedback from target users.

2. Hotjar - Analyze user behavior with heatmaps and recordings.

3. Crazy Egg - Understand user interaction with snapshots and A/B testing.

4. Optimizely - Optimize through advanced experimentation.

5. UsabilityHub - Quick, unbiased user feedback on design choices.

6. Loop11 - Conduct in-depth usability tests for detailed insights.

7. Lookback - Understand user emotions and reactions.

8. Mouseflow - Visualize user activity with session replay and heatmaps.

9. Usabilla - Collect user feedback through targeted surveys.

10. UserZoom - Comprehensive UX research and testing platform.

11. TryMyUI - Real user experiences captured through video feedback.

12. Qualaroo - Uncover user insights with targeted decision-based surveys.

13. Inspectlet - Analyze user behavior with eye-tracking heatmaps.

14. Morae - Holistic approach to UX testing with video analysis.

15. Adobe XD - Design, prototype, and share user experiences.

UX Testing Tool Comparison 

Top UX Testing Tool for you - Discover the detail

1.UserTesting - Get real-time feedback from target users.

UserTesting is a user research platform that enables you to gather real-time feedback from your target users through remote usability testing. With UserTesting, you can conduct user tests, collect video recordings of user interactions, and gain valuable insights to improve your product or website's user experience.

UserTesting is a well-established and highly regarded platform trusted by businesses of all sizes for user research and usability testing. It has been instrumental in helping companies optimize their designs and enhance customer satisfaction by capturing direct feedback from real users.

Key Features:

• Remote usability testing: Conduct tests with participants located anywhere in the world.

• Video recordings: Capture and analyze user interactions through recorded sessions.

• Targeted demographics: Select specific user profiles and demographics for testing.

• Screen and audio capture: Record both the screen and audio during user sessions.

• Robust analytics and reporting: Generate detailed reports and analytics for actionable insights.

• Mobile testing: Test and gather feedback on mobile apps and websites.

• Live conversation feature: Engage in real-time conversations with participants during testing.

• Multi-platform compatibility: Compatible with major operating systems and browsers.

• Collaborative feedback tools: Share findings and collaborate with team members.

• Integrations: Seamlessly integrate with other tools such as JIRA and Slack.

Technical Specifications:

• Web-based platform

• Compatibility with major operating systems (Windows, macOS) and browsers (Chrome, Firefox, Safari)

Quick Facts:

• UserTesting has served over 40,000 customers worldwide.

• The platform has facilitated millions of user tests.

• UserTesting offers both desktop and mobile testing capabilities.

• UserTesting provides multilingual support for global user research.

What I Like:

• Remote testing allows access to a diverse pool of participants.

• Video recordings provide valuable insights into user behavior.

• Flexible and customizable demographic targeting.

• Robust analytics and reporting features facilitate data-driven decision-making.

What I don’t like:

• The pricing can be relatively higher for smaller businesses or individuals.

• Limited testing capabilities for non-English languages.

Product Plans:

UserTesting offers different pricing plans, including Team, Professional, and Enterprise plans, tailored to the needs of businesses of varying sizes.

UserTesting has a wide user base, ranging from startups to Fortune 500 companies. 

UserTesting is a paid platform and does not have a free version. They offer different pricing plans based on your specific needs.

UserTesting provides a trial version, allowing users to explore the platform's features before committing to a subscription. UserTesting offers a 30-day money-back guarantee for their annual plans.

Best for Whom:

UserTesting is best suited for businesses and organizations seeking actionable insights from real users to enhance their product's user experience.

Suggestion:

I recommend UserTesting for businesses that prioritize user-centric design and want to gather valuable feedback directly from their target audience. The platform's robust features, extensive user base, and reputation make it an excellent choice for conducting remote usability testing and improving the overall user experience of your product or website.

2. Hotjar - Analyze user behavior with heatmaps and recordings.

Hotjar is a powerful tool that allows you to analyze user behavior through heatmaps, session recordings, and feedback polls. It provides visual insights into how users interact with your website or app, helping you optimize the user experience. 

Hotjar has gained popularity as a comprehensive UX analytics and feedback tool. It offers a range of features that enable businesses to understand user behavior and make data-driven decisions to improve their digital products. 

Key Features:

1. Heatmaps: Visualize user engagement and interaction with click, move, and scroll heatmaps.

2. Session Recordings: Watch recordings of user sessions to understand their browsing behavior.

3. Feedback Polls: Collect targeted feedback from users through customizable polls.

4. Funnel Analysis: Identify bottlenecks and conversion issues in user flows.

5. Form Analysis: Analyze form completion and abandonment rates to improve form usability.

6. Surveys and Recruiters: Gather in-depth feedback from specific user segments through surveys and user recruiters.

7. Conversion Funnels: Track user journeys and identify drop-off points in conversion funnels.

8. Behavior Analytics: Understand user behavior through visitor recordings and funnel analysis.

9. Responsive Design: Hotjar supports testing and analysis on both desktop and mobile devices.

10. Integration: Integrate Hotjar with other tools like Google Analytics and Slack.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile app available for iOS and Android

Quick Facts:

• Hotjar serves over 500,000 organizations worldwide.

• It captures over 2 billion user interactions per day.

• Hotjar supports 40+ languages.

• The platform has received multiple industry awards for its innovative UX analytics capabilities.

What I Like:

• Visual representation of user behavior through heatmaps and session recordings.

• Multiple feedback collection methods for comprehensive insights.

• Easy-to-use interface and quick setup process.

• Integration capabilities with popular third-party tools.

What I don’t like:

• Advanced features like funnel analysis and form analysis may require a higher-priced plan.

• Limited customization options for the appearance of feedback widgets.

Product Plans:

Hotjar offers different pricing plans, including Basic, Plus, Business, and Scale plans, tailored to the needs of businesses of varying sizes.

Hotjar has a vast user base consisting of businesses, agencies, and individual professionals. 

Hotjar offers both free and paid plans. The free plan provides limited features, while the paid plans unlock more advanced functionality.

Hotjar offers a 15-day free trial for their paid plans, allowing users to explore the platform's full range of features.

Best for Whom:

Hotjar is best suited for businesses and professionals who want to gain deep insights into user behavior and optimize their website or app accordingly.

Suggestion:

I recommend Hotjar to businesses and professionals who are seeking to understand user behavior and make data-driven improvements to their digital products. The combination of heatmaps, session recordings, and feedback polls provides valuable insights into user interactions. The availability of a free plan and a trial version allows users to explore Hotjar's capabilities before committing to a paid subscription.

3. Crazy Egg - Understand user interaction with snapshots and A/B testing.

Crazy Egg is a powerful tool that helps you understand user interaction with your website through snapshots, heatmaps, and A/B testing. It provides visual data that enables you to make informed design and layout decisions to improve user experience and conversion rates. 

Crazy Egg has established itself as a leading UX testing tool, trusted by businesses to gain valuable insights into user behavior. It offers a range of features that allow businesses to optimize their websites for better user engagement and conversions. 

Key Features:

• Heatmaps: Visualize user engagement through click, move, and scroll heatmaps.

• Snapshots: Capture screenshots of user interactions to understand their behavior.

• A/B Testing: Test different variations of your webpages to identify the most effective design.

• Recordings: Watch video recordings of user sessions to gain deeper insights.

• User Polls: Collect feedback from visitors through targeted polls and surveys.

• Scrollmaps: Analyze how far users scroll on your webpages.

• Overlay Reports: Identify the number of clicks on specific elements of your website.

• Conversion Tracking: Track user behavior and conversions to optimize funnels.

• Mobile Optimization: Optimize user experience for mobile devices with mobile-specific features.

• Integration: Integrate Crazy Egg with other tools like Google Analytics and Optimizely.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile-responsive design for accessibility on various devices

Quick Facts:

• Crazy Egg has been used by over 300,000 websites.

• The tool captures and analyzes billions of user interactions.

• Crazy Egg supports multiple languages.

• It has received positive reviews for its intuitive user interface and powerful analytics capabilities.

What I Like:

• Visual representation of user behavior through heatmaps and snapshots.

• A/B testing allows for data-driven design decisions.

• User-friendly interface and easy setup process.

• Integration capabilities with popular third-party tools.

What I don’t like:

• The pricing structure may be considered relatively high for small businesses or individuals.

• Some advanced features, like A/B testing, may require a higher-priced plan.

Product Plans:

Crazy Egg offers different pricing plans, including Basic, Standard, and Plus plans, tailored to the needs of businesses of varying sizes.

Crazy Egg has a wide user base consisting of businesses across various industries. 

Crazy Egg is a paid tool and does not offer a free version. However, they provide a 30-day free trial for users to experience the tool's full capabilities before subscribing.

Crazy Egg offers a 30-day free trial, allowing users to explore the platform and its features before making a purchase. Crazy Egg offers a 30-day money-back guarantee for their plans, allowing users to try out the tool and request a refund if they are not satisfied.

Best for Whom:

Crazy Egg is best suited for businesses and professionals looking to optimize their website design and improve user engagement and conversions through data-driven insights.

Suggestion:

I recommend Crazy Egg for businesses that prioritize data-driven decision-making and want to improve their website's user experience and conversions. The tool's heatmap and snapshot features provide valuable visual data, and A/B testing allows for iterative design improvements. The 30-day free trial is a great opportunity to explore the tool's capabilities and determine if it meets your specific needs before committing to a paid plan.

4. Optimizely - Optimize through advanced experimentation.

Optimizely is an advanced experimentation platform that helps businesses optimize their websites and applications through A/B testing, personalization, and analytics. It allows you to test different variations of your digital experiences to identify the most effective design and drive conversion improvements. 

Optimizely is a leading player in the field of experimentation and optimization. It is widely used by businesses to make data-driven decisions and continuously improve their user experiences by running experiments and analyzing user behavior. 

Key Features:

• A/B Testing: Test different variations of your website or app to determine the best-performing design.

• Personalization: Create personalized experiences based on user segments and behaviors.

• Multivariate Testing: Test multiple variations of multiple elements simultaneously.

• Feature Flagging: Gradually roll out and control new features or changes.

• Visual Editor: Easily make changes to your website without coding.

• Real-time Analytics: Monitor experiment results and user behavior in real-time.

• Machine Learning: Utilize machine learning algorithms to optimize experiments.

• Experimentation API: Integrate Optimizely with other tools and systems.

• Mobile App Optimization: Test and optimize user experiences on mobile apps.

• Collaboration and Permissions: Collaborate with team members and manage user access.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Robust APIs for integration with other tools and systems

Quick Facts:

• Optimizely serves thousands of businesses across various industries.

• The platform has been used to run millions of experiments.

• Optimizely offers enterprise-level security and compliance features.

• It supports multilingual capabilities for global optimization efforts.

What I Like:

• Powerful experimentation capabilities for data-driven optimization.

• Personalization features to deliver tailored experiences.

• User-friendly interface with a visual editor for easy changes.

• Integration options with a wide range of third-party tools.

What I don’t like:

• Optimizely's pricing can be higher compared to some other tools.

• Steeper learning curve for beginners or those with limited technical expertise.

Product Plans:

Optimizely offers various pricing plans, including Essentials, Business, and Enterprise, to cater to the needs of businesses with different requirements and budgets.

Optimizely has a diverse user base, ranging from startups to enterprise-level companies. 

Optimizely is a paid platform and does not offer a free version. However, they provide a demo and consultation to help you understand the platform before making a purchase.

Optimizely offers a free trial to give users an opportunity to explore the platform's features and capabilities before committing to a subscription.

Best for Whom:

Optimizely is best suited for businesses that are focused on data-driven optimization, experimentation, and personalization to improve their digital experiences and drive better conversions.

Suggestion:

I recommend Optimizely to businesses that are committed to continuously improving their digital experiences through experimentation and data-driven decision-making. The platform's A/B testing, personalization, and analytics features provide a robust framework for optimizing conversions. While the pricing may be higher compared to some other tools, the value it provides in terms of advanced experimentation capabilities and integrations makes it a worthwhile investment for businesses aiming to optimize their user experiences.

5. UsabilityHub - Quick, unbiased user feedback on design choices.

UsabilityHub is a platform that allows you to gather quick and unbiased user feedback on design choices through various testing methods. It offers a range of tests, including preference tests, click tests, and navigation tests, to help you validate and improve your design decisions. 

UsabilityHub has gained popularity as a user testing platform that provides quick and valuable insights. It is trusted by designers, researchers, and product teams to gather feedback from real users and make informed design choices. 

Key Features:

• Five Second Test: Test the effectiveness of your designs by showing them to users for five seconds and collecting their impressions.

• Click Test: Evaluate the clarity and effectiveness of your design by analyzing where users click on a given image or prototype.

• Preference Test: Gather user opinions and preferences to inform design decisions by presenting multiple design options for comparison.

• Navigation Test: Evaluate the effectiveness of your website or app's navigation by assessing users' ability to find specific information or complete tasks.

• Question Test: Collect in-depth user feedback and insights by asking users specific questions related to your design.

• Multi-Page Test: Test the flow and usability of a series of screens or pages to identify areas of improvement.

• Targeted Demographics: Choose specific demographics for your tests to ensure feedback from your target user base.

• Quick Turnaround: Receive feedback from participants within a short period to enable faster iteration and decision-making.

• Collaboration and Sharing: Share and collaborate on test results with team members or stakeholders.

• Customization Options: Customize the look and feel of your tests to align with your branding.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Responsive design for testing on different devices

Quick Facts:

• UsabilityHub has been used by thousands of companies worldwide.

• The platform has collected millions of user responses.

• UsabilityHub supports multiple languages for global usability testing.

• It offers a user-friendly and intuitive interface for easy test creation and analysis.

What I Like:

• Quick and easy to set up and launch tests.

• Provides unbiased user feedback for design decision-making.

• Offers a variety of testing methods to cater to different needs.

• User-friendly interface and intuitive test creation process.

What I don’t like:

• Limited advanced features compared to some other UX testing platforms.

• Some users may prefer more robust reporting and analysis capabilities.

Product Plans:

UsabilityHub offers different pricing plans, including Basic, Professional, and Enterprise, tailored to the needs of businesses with varying requirements and budgets.

UsabilityHub has a diverse user base, including designers, researchers, and product teams. 

UsabilityHub is a paid platform and does not offer a free version. However, they provide a free plan with limited features and the option to purchase additional test credits.

UsabilityHub offers a free trial that allows users to explore the platform and its features before deciding on a paid subscription.

Best for Whom:

UsabilityHub is best suited for designers, researchers, and product teams who are seeking quick and unbiased user feedback on design decisions to improve the usability and user experience of their digital products.

Suggestion:

I recommend UsabilityHub for businesses and professionals who need quick and unbiased user feedback on design choices. The platform's range of testing methods provides valuable insights to inform design decisions and improve the usability of digital products. While it may not have as many advanced features as some other UX testing tools, its simplicity, ease of use, and quick turnaround time make it a valuable asset for rapid design iteration and decision-making.

6. Loop11 - Conduct in-depth usability tests for detailed insights.

Loop11 is a comprehensive usability testing tool that allows you to conduct in-depth tests to gather detailed insights about user behavior and interaction with your website or app. It provides a range of testing methods, such as task-based tests and card sorting, to help you optimize the user experience. 

Loop11 is a well-established UX testing platform trusted by businesses and usability professionals to conduct usability studies and improve the usability and effectiveness of their digital products. It offers robust features and comprehensive analytics to support data-driven decision-making. 

Key Features:

• Remote User Testing: Conduct usability tests remotely to gather insights from a diverse pool of participants.

• Task-Based Testing: Set up tasks for participants to perform and evaluate their success rates and user experience.

• Card Sorting: Collect data on user preferences and mental models by conducting card sorting exercises.

• First Click Testing: Assess the effectiveness of your navigation and information architecture by analyzing users' first click choices.

• Surveys and Questionnaires: Gather user feedback through customized surveys and questionnaires.

• Participant Filtering: Target specific demographics or user segments for your tests.

• Clickstream Analysis: Analyze user click paths and interactions to identify patterns and areas for improvement.

• Collaborative Analysis: Share and collaborate on test results and insights with team members.

• Mobile Testing: Test and gather feedback on mobile websites and apps for a seamless mobile experience.

• Customization: Customize the look and feel of your tests to match your branding and user interface.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile-responsive design for testing on different devices

Quick Facts:

• Loop11 has served thousands of clients worldwide.

• The platform has been used to conduct millions of user tests.

• Loop11 supports multiple languages for global usability testing.

• It offers a range of helpful resources and support for users, including webinars and training.

What I Like:

• Comprehensive range of usability testing methods.

• In-depth analytics and reporting for detailed insights.

• Remote testing capabilities for accessing a diverse pool of participants.

• User-friendly interface and intuitive test setup process.

What I don’t like:

• The learning curve can be steep for beginners or those new to usability testing.

• Some users may require more advanced analysis and reporting features.

Product Plans:

Loop11 offers different pricing plans, including Starter, Pro, and Enterprise, to cater to the needs of businesses with varying requirements and budgets.

Loop11 has a diverse user base, including businesses, usability professionals, and researchers. 

Loop11 is a paid platform and does not offer a free version. However, they provide a free trial to allow users to experience the platform's capabilities before subscribing.

Loop11 offers a free trial that allows users to explore the platform and its features before deciding on a paid subscription.

Best for Whom:

Loop11 is best suited for businesses, usability professionals, and researchers who require comprehensive usability testing and in-depth insights to optimize the user experience of their digital products.

Suggestion:

I recommend Loop11 to businesses and professionals seeking in-depth usability testing and detailed insights to improve the user experience of their digital products. The platform's range of testing methods, comprehensive analytics, and remote testing capabilities make it a valuable tool for optimizing usability and effectiveness. While beginners may find the learning curve steep, the platform offers helpful resources and support to assist users in getting started and maximizing the value of their usability testing efforts.

7. Lookback - Understand user emotions and reactions.

Lookback is a user research platform that allows you to understand user emotions and reactions by capturing and analyzing user interactions through video recordings, screen sharing, and remote interviews. It provides valuable insights into the user experience and helps you make informed design decisions. 

Lookback is a widely recognized platform used by UX researchers and designers to conduct qualitative user research. It enables businesses to gain a deeper understanding of user behavior, preferences, and pain points through real-time observation and analysis of user interactions. 

Key Features:

• Remote User Testing: Conduct usability tests with participants located anywhere in the world through video recordings and screen sharing.

• Live Moderation: Engage in real-time conversations with participants during testing to gain deeper insights.

• Video Recordings: Capture and analyze user interactions and behaviors through recorded sessions.

• Screen Sharing: View participants' screens in real-time to understand their context and actions.

• Time-synced Notes: Take notes and annotate specific moments during user sessions for easy reference.

• Transcriptions and Subtitles: Generate transcriptions and add subtitles to video recordings for better analysis and sharing.

• Highlight Reels: Create highlight reels to showcase key findings and insights from user sessions.

• Mobile Testing: Test and observe user interactions on mobile devices for comprehensive research.

• Team Collaboration: Share research findings and collaborate with team members within the platform.

• Integration: Integrate Lookback with other tools like Slack and JIRA for streamlined workflows.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile app available for iOS and Android

Quick Facts:

• Lookback is used by thousands of companies worldwide, including major brands and startups.

• The platform has facilitated millions of user research sessions.

• Lookback supports multiple languages for global user research.

• It offers comprehensive security and privacy features to protect user data.

What I Like:

• Detailed insights into user emotions, reactions, and behaviors.

• Remote testing capabilities for flexible research.

• Intuitive interface and seamless user experience.

• Collaboration and analysis features to streamline research workflows.

What I don’t like:

• Limited quantitative analysis features compared to some other UX testing tools.

• Higher pricing compared to some alternatives, especially for smaller businesses.

Product Plans:

Lookback offers different pricing plans, including Starter, Team, and Enterprise, tailored to the needs of businesses with varying requirements and budgets.

Lookback has a diverse user base, ranging from startups to enterprise-level companies. 

Lookback is a paid platform and does not offer a free version. However, they provide a free trial to allow users to explore the platform's capabilities before subscribing.

Lookback offers a free trial that allows users to experience the platform and its features before deciding on a paid subscription.

Best for Whom:

Lookback is best suited for UX researchers, designers, and product teams who want to gain deeper insights into user behavior, emotions, and reactions to inform their design decisions and improve the user experience of their digital products.

Suggestion:

I recommend Lookback to businesses and professionals who prioritize qualitative user research and want to gain deeper insights into user behavior and emotions. The platform's video recording and analysis features provide valuable real-time observation and analysis of user interactions. While it may not offer advanced quantitative analysis, Lookback excels in capturing user insights through rich qualitative data. The free trial allows users to experience the platform's capabilities and determine if it aligns with their research needs before committing to a paid subscription.

8. Mouseflow - Visualize user activity with session replay and heatmaps.

Mouseflow is a tool that allows you to visualize and analyze user activity on your website through session replays, heatmaps, and form analytics. It provides valuable insights into user behavior, interactions, and pain points, helping you optimize the user experience. 

Mouseflow is a popular UX testing and analytics platform used by businesses to gain a deeper understanding of user behavior and make data-driven improvements to their websites. It offers a range of features that enable businesses to identify usability issues, track conversions, and enhance the overall user experience. 

Key Features:

• Session Replay: Watch recordings of user sessions to understand their interactions, mouse movements, and clicks.

• Heatmaps: Visualize user engagement and interaction with click, move, and scroll heatmaps.

• Form Analytics: Analyze form completion and abandonment rates to improve form usability.

• Conversion Funnels: Track user journeys and identify drop-off points in conversion funnels.

• Funnel Analysis: Analyze user behavior across multiple pages to identify bottlenecks and optimize conversions.

• Feedback Surveys: Gather user feedback through customizable surveys and feedback widgets.

• Error Tracking: Identify and analyze error messages encountered by users on your website.

• Mobile Optimization: Test and optimize user experience on mobile devices with mobile-specific features.

• Integration: Integrate Mouseflow with other tools like Google Analytics and Optimizely for comprehensive analysis.

• Filtering and Segmentation: Filter and segment user recordings and heatmaps based on specific criteria for deeper analysis.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile-responsive design for testing on different devices

Quick Facts:

• Mouseflow has been used by thousands of businesses worldwide.

• The platform records and analyzes billions of user interactions every month.

• Mouseflow offers multilingual support for global usability testing.

• It provides a user-friendly interface and intuitive setup process for ease of use.

What I Like:

• Session replays provide a visual understanding of user interactions.

• Heatmaps offer valuable insights into user engagement and behavior.

• Comprehensive analysis features for conversion optimization.

• User-friendly interface and intuitive navigation.

What I don’t like:

• The pricing structure may be relatively high for small businesses or individuals.

• Some advanced features, such as form analytics, may require higher-priced plans.

Product Plans:

Mouseflow offers different pricing plans, including Small, Medium, Large, and Enterprise, tailored to the needs of businesses with varying requirements and budgets.

Mouseflow has a diverse user base consisting of businesses across various industries. 

Mouseflow is a paid platform and does not offer a free version. However, they provide a free trial to allow users to experience the platform's capabilities before subscribing.

Mouseflow offers a free trial that allows users to explore the platform and its features before deciding on a paid subscription.

Best for Whom:

Mouseflow is best suited for businesses that want to gain a visual understanding of user behavior, optimize conversions, and improve the user experience of their websites.

Suggestion:

I recommend Mouseflow to businesses seeking a visual understanding of user behavior and engagement on their websites. The platform's session replay and heatmap features provide valuable insights into user interactions and can help identify usability issues. While some advanced features may require higher-priced plans, the platform's comprehensive analysis capabilities make it a valuable tool for optimizing conversions and enhancing the overall user experience. The free trial allows users to experience the platform's capabilities and determine if it aligns with their specific needs before committing to a paid subscription.

9. Usabilla - Collect user feedback through targeted surveys.

Usabilla is a user feedback and testing tool that allows you to collect user feedback through targeted surveys and gather insights to improve the user experience. It enables businesses to understand user opinions, preferences, and pain points, helping them make informed design decisions. 

Usabilla has established itself as a leading platform for user feedback and testing. It is trusted by businesses worldwide to gather valuable insights and improve their digital products by capturing feedback directly from users. 

Key Features:

• Targeted Surveys: Collect user feedback through customizable and targeted surveys.

• In-Page Feedback: Gather feedback from users directly on specific elements of your website or app.

• Feedback Campaigns: Create and run feedback campaigns to collect insights at different stages of the user journey.

• Visual Feedback: Enable users to provide feedback using screenshots and annotations.

• Sentiment Analysis: Analyze user sentiment and emotions based on their feedback.

• Mobile Feedback: Collect feedback from users on mobile websites and apps for mobile-specific improvements.

• Advanced Reporting: Generate detailed reports and analytics to uncover trends and actionable insights.

• Integration: Integrate Usabilla with other tools like JIRA, Slack, and Google Analytics for streamlined workflows.

• Real-Time Feedback: Receive feedback in real-time for immediate insights and decision-making.

• Team Collaboration: Share feedback and collaborate with team members within the platform.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile-responsive design for collecting feedback on different devices

Quick Facts:

• Usabilla is used by thousands of businesses globally, including major brands.

• The platform has collected millions of user feedback responses.

• Usabilla supports multiple languages for global feedback collection.

• It offers a user-friendly and intuitive interface for easy survey creation and analysis.

What I Like:

• Targeted surveys provide valuable insights into user opinions and preferences.

• In-page feedback allows for specific feedback collection on elements of your website or app.

• Advanced reporting and analytics features for data-driven decision-making.

• Integration options with popular third-party tools.

What I don’t like:

• The pricing structure may be considered relatively high for smaller businesses or individuals.

• Some users may require more customization options for survey design.

Product Plans:

Usabilla offers different pricing plans, including Starter, Pro, and Enterprise, to cater to the needs of businesses with varying requirements and budgets.

Usabilla has a diverse user base, including businesses across various industries. 

Usabilla is a paid platform and does not offer a free version. However, they provide a demo and consultation to help you understand the platform before making a purchase.

Usabilla offers a free trial that allows users to explore the platform and its features before deciding on a paid subscription.

Best for Whom:

Usabilla is best suited for businesses that prioritize gathering targeted user feedback and making data-driven design decisions to improve the user experience of their digital products.

Suggestion:

I recommend Usabilla to businesses that aim to gather targeted user feedback and make data-driven design decisions. The platform's customizable surveys, in-page feedback, and advanced reporting features provide valuable insights into user opinions and preferences. While the pricing may be higher compared to some other tools, the value it provides in terms of targeted feedback collection and comprehensive analytics makes it a valuable investment for businesses seeking to improve their user experience. The free trial allows users to explore the platform's capabilities and determine if it aligns with their specific feedback collection needs before committing to a paid subscription.

10. UserZoom - Comprehensive UX research and testing platform.

UserZoom is a comprehensive UX research and testing platform that offers a wide range of tools to gather user insights, conduct usability tests, and optimize the user experience. It provides a holistic approach to UX research, allowing businesses to make data-driven decisions and improve their digital products. 

UserZoom is a prominent player in the field of UX research and testing. It is trusted by businesses to conduct in-depth user research studies, gather qualitative and quantitative insights, and optimize the usability and effectiveness of their digital products. 

Key Features:

• Remote Usability Testing: Conduct usability tests remotely to observe and analyze user behavior and interactions.

• Surveys and Interviews: Gather user feedback through online surveys and remote interviews.

• Card Sorting: Understand user mental models and preferences through card sorting exercises.

• Tree Testing: Evaluate the effectiveness of your information architecture and navigation structure.

• Click and Scroll Heatmaps: Visualize user engagement and interaction patterns with click and scroll heatmaps.

• Journey Mapping: Map out user journeys to identify pain points and opportunities for improvement.

• Qualitative and Quantitative Analysis: Combine qualitative insights with quantitative data for comprehensive analysis.

• Interactive Prototyping: Create interactive prototypes to test and validate design concepts.

• Mobile Usability Testing: Test and optimize the user experience on mobile devices.

• Collaboration and Reporting: Share research findings, collaborate with team members, and generate detailed reports.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile-responsive design for testing on different devices

Quick Facts:

• UserZoom serves thousands of clients worldwide, including Fortune 500 companies.

• The platform has conducted millions of user research studies.

• UserZoom supports multiple languages for global usability testing.

• It offers comprehensive support and training resources for users.

What I Like:

• Comprehensive range of UX research and testing methods.

• Qualitative and quantitative analysis capabilities for robust insights.

• User-friendly interface and intuitive workflow.

• Integration options with popular third-party tools.

What I don’t like:

• The learning curve can be steep for beginners or those new to UX research.

• The pricing may be relatively high for smaller businesses or individuals.

Product Plans:

UserZoom offers different pricing plans, including Team, Professional, and Enterprise, to cater to the needs of businesses with varying requirements and budgets.

UserZoom has a diverse user base, ranging from small businesses to enterprise-level companies. 

UserZoom is a paid platform and does not offer a free version. However, they provide a demo and consultation to help you understand the platform before making a purchase.

UserZoom offers a free trial that allows users to explore the platform and its features before deciding on a paid subscription.

Best for Whom:

UserZoom is best suited for businesses and professionals who require a comprehensive UX research and testing platform to gather in-depth user insights, conduct usability tests, and optimize the user experience of their digital products.

Suggestion:

I recommend UserZoom to businesses and professionals seeking a comprehensive UX research and testing platform. The platform's range of research methods, qualitative and quantitative analysis capabilities, and collaboration features provide a robust framework for gathering user insights and optimizing the user experience. While the learning curve may be steep for beginners, UserZoom offers support and training resources to assist users in getting started and maximizing the value of their UX research efforts. The free trial allows users to explore the platform's capabilities and determine if it aligns with their specific research needs before committing to a paid subscription.

11. TryMyUI - Real user experiences captured through video feedback.

TryMyUI: Description: TryMyUI is a user testing platform that captures real user experiences through video feedback. It allows businesses to gather valuable insights by observing and analyzing users as they navigate through websites, applications, or prototypes, providing actionable feedback to improve the user experience. 

TryMyUI has established itself as a leading user testing platform trusted by businesses to gain user feedback and insights. It offers an easy-to-use and cost-effective solution for conducting user testing and gathering qualitative feedback to optimize digital experiences. 

Key Features:

• Video Feedback: Capture real user experiences through video recordings of user sessions.

• Remote Testing: Conduct user tests remotely, allowing for flexibility and wider participant recruitment.

• Screen and Voice Recording: Record participants' screens and their audio commentary for comprehensive feedback.

• Task-Based Testing: Set specific tasks for participants to complete and evaluate their success and challenges.

• Demographic Targeting: Select specific demographics or user segments for targeted testing.

• Highlight Reels: Create highlight reels to share key insights and findings from user tests.

• Moderated and Unmoderated Testing: Choose between moderated testing with real-time interaction or unmoderated testing for flexibility.

• Custom Test Scripts: Create customized test scripts and questionnaires for tailored user testing.

• Collaborative Analysis: Share test results and collaborate with team members for collective insights.

• Mobile Testing: Test and capture user experiences on mobile devices for comprehensive research.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile-responsive design for testing on different devices

Quick Facts:

• TryMyUI has been used by thousands of companies globally.

• The platform has collected millions of user testing sessions.

• TryMyUI supports multiple languages for global user testing.

• It offers a user-friendly and intuitive interface for easy test setup and analysis.

What I Like:

• Video feedback captures real user experiences for authentic insights.

• Remote testing allows for flexibility and wider participant recruitment.

• User-friendly interface and easy test setup process.

• Cost-effective solution for user testing.

What I don’t like:

• Limited quantitative analysis compared to some other UX testing platforms.

• Some users may require more advanced reporting and analysis features.

Product Plans:

TryMyUI offers different pricing plans, including Standard, Pro, and Enterprise, tailored to the needs of businesses with varying requirements and budgets.

TryMyUI has a diverse user base, including businesses of various sizes across different industries. 

TryMyUI is a paid platform and does not offer a free version. However, they provide a free trial that allows users to experience the platform's capabilities before subscribing.

TryMyUI offers a free trial that allows users to explore the platform and conduct user tests before deciding on a paid subscription.

Best for Whom:

TryMyUI is best suited for businesses and professionals who require video-based user feedback to optimize the user experience of their digital products.

Suggestion:

I recommend TryMyUI to businesses and professionals seeking a user testing platform that captures real user experiences through video feedback. The platform's remote testing capabilities, video recordings, and task-based testing provide valuable insights into user behavior and interactions. While it may not offer advanced quantitative analysis features, TryMyUI's cost-effectiveness and user-friendly interface make it a suitable choice for businesses looking for authentic user feedback. The free trial allows users to explore the platform's capabilities and determine if it aligns with their specific user testing needs before committing to a paid subscription.

12. Qualaroo - Uncover user insights with targeted decision-based surveys.

Qualaroo: Description: Qualaroo is a user research tool that enables businesses to uncover user insights through targeted decision-based surveys. It allows you to collect feedback and understand user behavior, motivations, and preferences, helping you make informed design decisions and improve the user experience. 

Qualaroo is a well-known platform trusted by businesses to conduct user research and gather qualitative feedback. It provides an effective way to engage with users and gain valuable insights that drive data-informed decisions. 

Key Features:

• Targeted Surveys: Create and deploy surveys to specific segments of your user base for personalized feedback.

• Survey Triggering: Set conditions to trigger surveys based on user behavior or specific actions.

• NPS Surveys: Measure customer loyalty and satisfaction with Net Promoter Score (NPS) surveys.

• Skip Logic: Customize the survey flow based on user responses for a personalized experience.

• Survey Templates: Choose from a library of pre-built survey templates to save time and effort.

• Feedback Analytics: Analyze survey responses and visualize data to identify trends and patterns.

• Real-Time Reporting: Access real-time feedback and results for immediate insights.

• Integration: Integrate Qualaroo with other tools like Google Analytics and Slack for streamlined workflows.

• Mobile Surveys: Gather feedback from users on mobile devices for mobile-specific improvements.

• Collaboration: Share survey results and collaborate with team members for collective insights.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile-responsive design for survey completion on different devices

Quick Facts:

• Qualaroo has a wide customer base, including businesses across industries.

• The platform has helped gather millions of user feedback responses.

• Qualaroo supports multiple languages for global feedback collection.

• It offers a user-friendly interface and intuitive survey creation process.

What I Like:

• Targeted surveys provide personalized feedback from specific user segments.

• Real-time reporting allows for immediate insights and decision-making.

• Easy setup and customization of survey triggers and skip logic.

• Integration options with popular third-party tools.

What I don’t like:

• Advanced features, such as advanced survey logic, may require higher-priced plans.

• The learning curve may be steep for beginners or those new to user research.

Product Plans:

Qualaroo offers different pricing plans, including Essentials, Professional, and Enterprise, to cater to the needs of businesses with varying requirements and budgets.

Qualaroo has a diverse user base, including businesses of different sizes and industries. 

Qualaroo is a paid platform and does not offer a free version. However, they provide a free trial that allows users to experience the platform and its features before subscribing.

Qualaroo offers a free trial that allows users to explore the platform, create surveys, and collect feedback before deciding on a paid subscription.

Best for Whom:

Qualaroo is best suited for businesses and professionals who want to engage with users through targeted surveys to uncover valuable insights and improve the user experience of their digital products.

Suggestion:

I recommend Qualaroo to businesses and professionals seeking a user research tool that enables targeted surveying to uncover valuable user insights. The platform's customization options, real-time reporting, and integration capabilities provide a robust framework for gathering qualitative feedback. While advanced features may require higher-priced plans, Qualaroo's ease of use and user-friendly interface make it accessible for businesses of various sizes. The free trial allows users to explore the platform's capabilities and determine if it aligns with their specific user research needs before committing to a paid subscription.

13. Inspectlet - Analyze user behavior with eye-tracking heatmaps.

Inspectlet: Description: Inspectlet is a user behavior analytics tool that allows businesses to analyze user behavior on their website through session recordings and eye-tracking heatmaps. It provides insights into user interactions, navigation patterns, and usability issues, helping optimize the user experience. 

Inspectlet has gained recognition as a powerful tool for analyzing user behavior and usability. It enables businesses to visualize and understand how users interact with their websites, identify pain points, and make data-driven improvements. 

Key Features:

• Session Recordings: Capture and replay user sessions to understand their interactions, mouse movements, clicks, and form submissions.

• Eye-Tracking Heatmaps: Visualize where users focus their attention on the website using eye-tracking heatmaps.

• Form Analytics: Analyze form completion rates, field interactions, and abandonment to improve form usability.

• Click Heatmaps: View click heatmaps to identify areas of high and low user engagement.

• Scroll Heatmaps: Analyze user scrolling behavior and identify areas where users lose interest.

• Conversion Funnels: Track user journeys and identify conversion drop-off points.

• Filtering and Segmentation: Filter and segment session recordings and heatmaps based on specific criteria.

• Custom Event Tracking: Track custom user interactions and events on your website for deeper analysis.

• Real-Time Analytics: Access real-time data and insights for immediate analysis and decision-making.

• Integration: Integrate Inspectlet with other tools like Google Analytics and Optimizely for comprehensive analysis.

Technical Specifications:

• Web-based platform

• Compatible with major operating systems and browsers

• Mobile-responsive design for analyzing user behavior on different devices

Quick Facts:

• Inspectlet has a wide user base, including businesses of different sizes and industries.

• The platform has recorded and analyzed billions of user sessions.

• Inspectlet offers advanced privacy features to protect user data.

• It provides a user-friendly interface and intuitive navigation for easy analysis.

What I Like:

• Session recordings provide a visual understanding of user behavior and interactions.

• Eye-tracking heatmaps offer insights into user attention and focus.

• Advanced filtering and segmentation options for targeted analysis.

• Real-time analytics enable immediate insights and decision-making.

What I don’t like:

• The learning curve may be steep for beginners or those new to user behavior analytics.

• Some users may require more advanced reporting and analysis features.

Product Plans:

Inspectlet offers different pricing plans, including Free, Micro, Startup, Business, and Enterprise, to cater to businesses with varying requirements and budgets.

Inspectlet has a diverse user base, including businesses across industries. 

Inspectlet offers a Free plan with limited features and a range of paid plans with additional capabilities and higher session limits.

Inspectlet offers a free trial that allows users to experience the platform and its features before deciding on a paid subscription.

Best for Whom:

Inspectlet is best suited for businesses and professionals who want to gain a visual understanding of user behavior, interactions, and usability issues on their website to optimize the user experience.

Suggestion:

I recommend Inspectlet to businesses and professionals seeking a user behavior analytics tool that provides session recordings and eye-tracking heatmaps. The platform's visual insights into user behavior, click and scroll heatmaps, and form analytics offer valuable data to optimize the user experience. While the learning curve may be steep for beginners, Inspectlet provides a user-friendly interface and intuitive navigation to support users in analyzing user behavior effectively. The free trial allows users to explore the platform's capabilities and determine if it aligns with their specific user behavior analysis needs before committing to a paid subscription.

14. Morae - Holistic approach to UX testing with video analysis.

Morae is a UX testing tool that takes a holistic approach to UX testing and analysis. It combines screen and audio recording, as well as qualitative and quantitative data analysis, to provide comprehensive insights into user behavior and interactions. Morae allows businesses to identify usability issues, gather feedback, and make data-driven design decisions. 

Morae is a widely recognized tool in the field of UX testing and research. It has been trusted by professionals to conduct usability tests, collect user feedback, and analyze user behavior for over a decade. Morae provides a robust platform for capturing and analyzing user experiences. 

Key Features:

• Screen Recording: Capture user interactions, including clicks, mouse movements, and navigation, through screen recording.

• Audio Recording: Record user commentary and feedback during testing sessions to gain insights into their thoughts and impressions.

• Task-Based Testing: Define tasks for participants to perform and evaluate their success and user experience.

• Clickstream Analysis: Analyze user click paths and interactions to identify patterns and areas for improvement.

• Time-Stamped Notes: Take notes and annotate specific moments during user sessions for easy reference.

• Advanced Analysis: Leverage Morae's powerful analysis capabilities to identify usability issues and derive actionable insights.

• Reporting and Metrics: Generate detailed reports and metrics to share findings with stakeholders and team members.

• Collaboration: Share test results, annotations, and analysis with team members for collaborative decision-making.

• Integration: Integrate Morae with other tools like Microsoft Excel and PowerPoint for streamlined workflows.

• Mobile Testing: Test and capture user experiences on mobile devices for comprehensive research.

Technical Specifications:

• Desktop-based application

• Compatible with Windows operating system

• Supports multiple screen recording and audio input devices

Quick Facts:

• Morae has been used by thousands of UX professionals and researchers worldwide.

• The platform has facilitated numerous usability tests and user research studies.

• Morae provides extensive support and training resources for users.

• It offers a user-friendly interface and intuitive workflow for conducting UX tests and analysis.

What I Like:

• Comprehensive screen and audio recording for a holistic understanding of user experiences.

• Advanced analysis capabilities for in-depth insights and identification of usability issues.

• Collaboration features facilitate teamwork and collective decision-making.

• Reliable and trusted tool in the UX testing and research community.

What I don’t like:

• Limited to Windows operating system, which may restrict usage for some users.

• The learning curve may be steeper compared to web-based UX testing tools.

Product Plans:

Morae offers different pricing plans, including Standard and Professional, to cater to the needs of businesses and professionals with varying requirements and budgets.

Morae has a diverse user base, including UX professionals, researchers, and businesses across industries. 

Morae is a paid tool and does not offer a free version. Users can purchase licenses based on their requirements.

Morae offers a trial version that allows users to explore the platform's capabilities and determine if it meets their needs before making a purchase.

Best for Whom:

Morae is best suited for UX professionals, researchers, and businesses that require a comprehensive UX testing and analysis tool to capture and analyze user experiences in detail.

Suggestion:

I recommend Morae to UX professionals, researchers, and businesses seeking a comprehensive UX testing and analysis tool. The platform's screen and audio recording, task-based testing, and advanced analysis capabilities provide valuable insights into user behavior and interactions. While the learning curve may be steeper compared to web-based tools, Morae offers extensive support and training resources to assist users in maximizing the tool's capabilities. The trial version allows users to explore the platform and determine if it aligns with their specific UX testing and analysis needs before making a purchase.

15. Adobe XD - Design, prototype, and share user experiences.

Adobe XD is a design and prototyping tool that enables UX designers to create, collaborate, and share interactive user experiences. It provides a comprehensive platform for designing, prototyping, and iterating on digital products, allowing designers to test and refine their designs for optimal user experience. 

Adobe XD is developed by Adobe, a leading software company known for its creative tools. It was specifically designed to streamline the UX design process, providing designers with the necessary features and functionality to create visually appealing and interactive user interfaces. 

Key Features:

• Design Tools: Use an array of tools to create and customize user interfaces, including vector graphics, typography, color palettes, and more.

• Prototyping: Create interactive prototypes with links, transitions, and animations to simulate user interactions and workflows.

• Design Systems: Create and manage design systems to ensure consistency and efficiency across multiple projects.

• Collaboration: Collaborate with team members and stakeholders in real-time, allowing for seamless feedback and iteration.

• User Testing: Share prototypes with users for testing and gather feedback on usability and user experience.

• Responsive Design: Design interfaces that adapt to different screen sizes and devices for a consistent experience.

• Components and Assets: Create and reuse design components and assets to speed up the design process and maintain consistency.

• Plugins and Integrations: Extend the functionality of Adobe XD through plugins and integrations with other design and productivity tools.

• Auto-Animate: Utilize the Auto-Animate feature to create smooth transitions and micro-interactions within prototypes.

• Design Specs: Generate design specs with accurate measurements and specifications for developers to implement the design.

Technical Specifications:

• Available for Windows and macOS operating systems

• Integration with other Adobe Creative Cloud applications

• Compatible with a wide range of design file formats

Quick Facts:

• Adobe XD is used by designers and UX professionals globally.

• The platform offers a user-friendly and intuitive interface.

• Adobe XD provides regular updates and new feature releases.

• It offers a robust set of design and prototyping capabilities.

What I Like:

• Comprehensive design and prototyping capabilities in a single tool.

• Integration with other Adobe Creative Cloud applications for seamless workflows.

• Collaboration features enable efficient teamwork and feedback.

• Regular updates and improvements from Adobe.

What I don’t like:

• Advanced features may have a steeper learning curve for beginners.

• Some users may prefer more advanced prototyping functionalities available in other specialized tools.

Product Plans:

Adobe XD offers both free and paid plans. The paid plans include Single App and All Apps options, with varying features and pricing.

Adobe XD has a large user base, including UX designers, UI designers, and design teams. 

Adobe XD offers both free and paid plans. The free version provides basic functionality, while the paid plans unlock additional features and collaboration capabilities.

Adobe XD offers a free trial that allows users to experience the full functionality of the paid plans for a limited period. Adobe offers a 14-day money-back guarantee for paid plans.

Best for Whom:

Adobe XD is best suited for UX and UI designers, design teams, and professionals who require a comprehensive design and prototyping tool within a collaborative environment.

Suggestion:

I recommend Adobe XD to UX and UI designers, design teams, and professionals seeking a comprehensive design and prototyping tool. The platform's extensive set of features, collaboration capabilities, and integration with other Adobe Creative Cloud applications make it a powerful tool for creating interactive user experiences. While beginners may experience a learning curve, Adobe XD's user-friendly interface and access to online tutorials and resources help facilitate the learning process. The availability of a free version and a trial version allows users to explore the tool's capabilities and determine if it aligns with their specific design needs before committing to a paid subscription.

Conclusion:

The importance of UX testing in today's digital age cannot be overstated. The tools listed above are your allies in creating an intuitive, engaging, and satisfying user experience. Choose the one that fits your business needs, invest time in understanding its features, and let data-driven decisions guide your UX design journey. Remember, a great user experience isn't just about the aesthetics—it's about how your website makes the users feel. So, take the leap today, and let your website stand out with exceptional UX!